Shipping policy

Thank you for shopping with Dream Desires. We are committed to processing and delivering your orders as efficiently as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may be longer during promotional periods, holidays, sales events, or due to circumstances beyond our reasonable control.

2. Shipping & Delivery Time

Once your order has been processed and dispatched, delivery times may vary depending on your delivery location and the shipping method selected.

Estimated delivery times will be communicated or displayed at checkout where applicable.

Please note that delivery estimates are approximate and are not guaranteed. Delays may occur due to:

  • Courier or shipping provider delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Customs clearance
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our control

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Shipping method
  • Promotional offers
  • Courier charges

From time to time, Dream Desires may offer free or discounted shipping promotions. Any applicable conditions will be clearly communicated during the promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Complete address
  • City
  • Postal/ZIP code, where applicable
  • Active phone number

Dream Desires is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed after the order has been dispatched.

5. Tracking Information

Where tracking is available, tracking details may be provided to the customer after the order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their shipment.

Please allow some time for tracking information to become active after dispatch.

6. Failed Delivery

If a courier attempts delivery but is unable to complete the delivery because the customer is unavailable, the address is incorrect, or the customer does not respond to the courier, additional delivery attempts or charges may apply.

If an order is returned to us because of a failed delivery, the customer may be responsible for applicable re-shipping costs.

7. Damaged Packages

If your package appears damaged when delivered, please inspect the package and contact us as soon as possible.

Where applicable, please provide photographs of the package and the damaged product along with your order details so that we can investigate the matter and assist you.

8. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.

Delivery delays caused by courier companies, customs authorities, weather, strikes, public holidays, or other circumstances outside our control may not be considered a shipping failure by Dream Desires.

9. International Shipping

If international shipping is offered for a particular product or destination, additional delivery times, customs procedures, duties, taxes, or other import charges may apply.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

Dream Desires cannot guarantee that every product can be shipped to every country.

10. Product Availability

If an item in your order becomes unavailable or requires additional processing time, we may contact you regarding the order.

Where necessary, we may offer an alternative solution, delay shipment until the order can be fulfilled, or provide an applicable refund.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. However, once an order has been dispatched, cancellation may no longer be possible and the applicable Return/Refund Policy will apply.

12. Changes to This Shipping Policy

Dream Desires reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on our website.

We encourage customers to review this page periodically for the latest information.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

Dream Desires
Email: ehteshambabar@live.com
Phone / WhatsApp: +92 330 3110288

We appreciate your business and thank you for choosing Dream Desires.