Terms of service

Welcome to Dream Desires. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Information

This website is operated by Dream Desires.

Email: ehteshambabar@live.com
Phone / WhatsApp: +92 330 3110288

Throughout the website, the terms "we", "us", and "our" refer to Dream Desires. The terms "you" and "your" refer to the user, customer, or visitor of our website.

2. Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose. You must not attempt to interfere with the security, operation, or functionality of our website.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device or screen settings. We do not guarantee that every product image or description will always be completely accurate, current, or error-free.

We reserve the right to correct errors, update information, change product details, or discontinue products at any time without prior notice.

4. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, offers, discounts, and promotions at any time.

Orders are subject to successful payment authorization. If a payment cannot be processed or an order is identified as fraudulent or unauthorized, we reserve the right to cancel the order.

Any applicable taxes, duties, customs charges, or other government-imposed fees may be the responsibility of the customer, depending on the destination and applicable laws.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to accept, decline, or cancel any order for reasons including, but not limited to:

  • Product availability
  • Incorrect pricing or product information
  • Payment problems
  • Suspected fraudulent activity
  • Incorrect customer or shipping information
  • Errors in the ordering system

If we cancel an order after payment has been received, we will process an applicable refund according to our refund policy.

6. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframe communicated on our website.

Delivery times may vary depending on the destination, shipping provider, weather, customs procedures, holidays, and other circumstances beyond our control.

Dream Desires is not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information provided by the customer, or other events outside our reasonable control.

Customers are responsible for providing accurate shipping and contact information when placing an order.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Refund and Return Policy.

Customers should review the applicable policy before placing an order. Where a return or refund is permitted, customers may be required to contact us within the specified timeframe and provide relevant order information.

Products may need to be returned in their original condition and packaging, subject to the applicable return policy.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible with your order details and, where applicable, photographs or other evidence of the issue.

We will review the matter and determine the appropriate solution in accordance with our applicable policies.

9. Intellectual Property

All content on this website, including but not limited to logos, trademarks, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Dream Desires unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

10. Third-Party Services and Links

Our website may use third-party services, payment providers, shipping providers, applications, or links to third-party websites.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

We may collect information necessary to process orders, provide customer service, communicate with you, and operate our website in accordance with our applicable policies and legal obligations.

12. Prohibited Activities

You agree not to use our website to:

  • Violate any applicable law or regulation
  • Commit or attempt to commit fraud
  • Provide false or misleading information
  • Interfere with the website's operation or security
  • Attempt to gain unauthorized access to our systems
  • Copy or misuse our intellectual property
  • Use the website for any unlawful or unauthorized purpose

We reserve the right to take appropriate action if prohibited activity is identified.

13. Disclaimer

To the fullest extent permitted by applicable law, Dream Desires does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We make no guarantees regarding the availability of particular products unless expressly stated on the website.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Dream Desires shall not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of products, except where such limitation is prohibited by law.

Our liability, where legally applicable, will be limited to the extent permitted by applicable law.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective when the revised Terms are posted on this website. We encourage customers to review this page periodically for updates.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

Any disputes shall be subject to the jurisdiction of the appropriate courts in Pakistan.

17. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact us:

Dream Desires
Email: ehteshambabar@live.com
Phone / WhatsApp: +92 330 3110288

We appreciate your business and thank you for choosing Dream Desires.